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Our services

We have a variety of support that we can offer, including:

  • Help with meal preparation
  • Help with washing and dressing
  • Assistance with toileting
  • Helping to get up and ready for the day
  • Day-to-day tasks that need doing at home
  • Shopping
  • Light housework

If there’s something else that you would like help with that’s not listed above, please give us a call to discuss.

Help at home

Due to reduced mobility or simply struggling with your day-to-day care needs, you may require a call in the morning to prepare you for the day, a call at lunchtime to help with food preparation, a tea-time call, and a call in the evening to help you get ready for bed – our carers can call at a time to suit you. You may just need one call a day initially or you may need four calls a day. Our care packages work with you and your needs as they change over time. We are here to help with the everyday tasks you might be struggling with. We can help with many aspects of domestic care such as cooking, shopping, light housework, bathing / washing, getting up and getting dressed. We will support you to make decisions that uphold your choices, wishes and culture. We make sure to support your dignity and are respectful and friendly in whatever we are supporting you with.

Clients with disabilities / long-term health conditions

We care for people with physical disabilities or disabling illnesses such as MS/Dementia and Parkinson’s disease. These care packages can be more complex and involve more than one carer. We can advise you of your options and help you create your own care plan. Our staff are trained and have knowledge of the conditions they are working with, so you be sure that you are in safe, experienced hands.

Support for clients with palliative care needs

We can assist people who are facing decisions regarding their end-of-life care within the Gold Standard Framework and ensure that your care is delivered in a personal, discreet and conscientious manner.

Sitting services / Shopping and Outings

As part of our Home Care package, we can also take clients out – from doing the weekly shop to visiting the garden centre, and we can also help with your social activities. If you want some companionship at home, this is something we can also arrange. We can offer respite breaks so that your loved ones can take a much-needed rest.

Frequently asked questions

What checks or training do your staff have?

All of our staff undergo an enhanced DBS check and complete the Care Certificate. In addition to this they have moving and handling training. The courses our staff complete is quite exhaustive from Infection Control, Health and Safety, Medication and Person centred care to specialisms such as Dementia, Skin integrity, Catheter care, Sepsis and Pressure sores to name a few.

I have an immediate need – is there a long wait for your services?

We will always try to come and do an assessment as quickly as possible. We can let you know our capacity when you contact us. We can commence care packages in as little as 48 hours’ notice and we will always aim to fulfil your need as quickly as possible

If I want to use your services’ what do I need to do?

You can contact us by telephone or e-mail and we will be able to briefly discuss what you are looking for. We will be able to confirm our capacity and if this is suitable then we will arrange for a home visit to further detail your needs and to complete our assessments. From this we will offer you a package of care and if you are happy to proceed, we will confirm a start date. It’s as straightforward as that!

How do I pay for your service?

If you have had a social service’s assessment they will let you know (depending on your financial situation) whether you are eligible for Direct Payments or whether you will be a self funder (funding your own care). Either way, you will be able to use our service. To make things easier we have one simple hourly rate (it doesn’t change in the evenings or weekends) However,we do charge more on Bank Holidays

How do you check that I am happy with my care?

When you start your care package with us, we will contact you in the first week to see how things are going. We will also come out to see you to see how things are working and make any tweeks that maybe necessary. Following that we do periodical reviews with you – however you are always welcome to contact us with anything you wish to discuss.

Will I have lots of different carers?

This is what makes us really unique. We have a small team of regular carers that you will see, these will work in your local area and mean that you don’t have to get use to lots of different people coming into your home.