Access2Care | Frequently Asked Questions on Home Care & Social Services Care

I’ve heard that home care is expensive

Not necessarily. You can use an attendance allowance (if applicable) or you could get funding to use our services through direct payments. You would need to contact social services in order for them to do an assessment (contact number for local offices) and find out if you are eligible for some contribution towards the cost.

I’ve had an assessment and I have been offered a care package through social services, do I have to use them?

No. You can use direct payments and choose which agency to use. Many of our service users have been in this predicament but choose to remain with us. This is because we stay for the time we are booked, we take things at your pace and do not rush you and we like to keep you with a regular team of carers that you can form a relationship with and who you feel comfortable with.

I have an immediate need – is there a long waiting list?

We will always try and come to do an assessment as quickly as you need us to. We have commenced care packages on 24 hours notice in the past and we will always aim to fulfil your need as quickly as possible.

My family are going away on holiday but I would like some help whilst they’re away. Can you help?

Absolutely. We often help people for a short period of time whilst their loved ones are away giving you and them peace of mind.

What checks or training do your staff have?

We complete an enhanced CRB (criminal records bureau check) on our staff and check that they are not on the POVA list (Protection of Vulnerable Adults) before they work alone. They are also trained on moving and handling techniques and have induction training (this covers Health and Safety, the Principles of Care.