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What questions should I ask a homecare provider?

The following questions may help when choosing a Home Care Agency in Nottingham:

• Can you provide the care that I need, including meeting my personal preferences?
• How will you and your staff respect my privacy and dignity?
• Have you provided homecare for someone with similar needs to mine?
• How will you match the most suitable careworker for my needs?
• Is your organisation a member of UKHCA, committed to complying with the UKHCA Code of Practice?
• Are you required to register with a statutory regulator and if so, are you currently registered?
• Is your organisation insured in order to protect my safety and interests?
• Do you interview all your homecare workers before offering them work?
• Do you obtain at least two written references from your careworkers’ previous employers?
• Do all your careworkers undergo a criminal record disclosure from the
• Criminal Records Bureau (in England and Wales) or the Scottish Criminal Records Office (in Scotland)?
• What sort of training do your careworkers receive before they start working and during their employment?
• What proportion of your careworkers and managers have obtained a National Vocational Qualification (NVQ)?
• If my care isn’t provided by a local council, do you have a standard contract that I can read before signing?
• Can I contact your agency during the day, outside office hours and in an emergency?
• What happens if my regular careworker is sick or on holiday?
• What charges, if any, will I be expected to pay?
• What payment methods are available (cheque, direct debit etc)?
• Is there a minimum charge if I only need a small amount of care?
• Are there any hidden extras in the prices you quote? (Prices should include NI contributions, travel expenses and VAT)

Access2Care is a Private Home Care Agency providing Home Care for the Elderly & Disabled people in the comfort of their own home in Nottingham. Telephone 0115 859 6074 for more details.


Tags: , , , , , , , , , , , , This entry was posted on Sunday, November 29th, 2009 at 3:17 pm and is filed under Access2Care, Elderly Care, Home Care, Latest News, UKHCA. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.


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